Customer FAQ

Customer Frequently Asked Questions:

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1. How can I book services through the Ms Q Artisans Mobile App?
To book a service, download the app, create an account, browse the available services (hourly tutoring, massage therapy, haircare, etc.), select a preferred time slot, and confirm your booking.

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2. Are the service providers considered freelancers?
Yes, the service providers (Artisans) are independent freelancers who offer their expertise through the app. Ms Q Artisans acts as a dispatcher, connecting you with the right Artisan.

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3. How are Artisans matched with customers?
Artisans are matched based on their availability, location, and the service requested. You can also view Artisan profiles and ratings to make an informed choice.

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4. Can I cancel a booking?
Yes, you can cancel a booking within a specified time frame without incurring charges. However, cancellations outside this period may result in charges.

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5. How do I pay for services?
Payments are processed through the app using the provided payment methods. You'll see the pricing details before confirming a booking.

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6. What if I have a dispute with an Artisan?
Ms Q Artisans doesn't intervene in disputes between customers and Artisans. However, you can email operations@msqassociates.com for assistance.

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7. How do I contact customer support?
You can contact our customer support team through the app. They're here to help with any questions or concerns.